Premium service provider for customer communication and customer service on behalf of AUDI AG and further VW Group brands

Audi Interaction GmbH

Potsdam · IngolstadtNew on Amplifa

2004Founded

~490Employees

2Locations (Potsdam, Ingolstadt)

over 1.5 millionCustomer contacts per year

100 %Subsidiary of AUDI AG

About Audi Interaction

Audi Interaction GmbH is a wholly owned subsidiary of AUDI AG and a service provider specialised in customer communication. The company, with around 490 employees at its Potsdam (headquarters) and Ingolstadt locations, serves customers of the Audi brand as well as further Volkswagen Group brands such as SEAT and CUPRA. Its services include customer communication across all channels (e-mail, telephone, live chat, messenger), customer care, CRM solutions, marketing & sales services as well as project management and rollout. In addition, Audi Interaction advises end customers, more than 300 Audi dealers, over 900 service locations in Germany, importers and specialist departments of AUDI AG. More than 1.5 million customer contacts are handled every year. The languages of communication are German and English.

Site: Potsdam
Processes: Customer communication across all channels (e-mail, telephone, live chat, messenger), Customer care, CRM solutions, Marketing & sales services, Project management & rollout, Customer service, Consulting for end customers, dealers, service partners, importers and specialist departments of
Founded: 2004
Employees: ~490
Industries: Vehicle manufacturing/automotive industry, Customer communication/customer service

01
Customer contact via e-mail, telephone, live chat or messenger
02
Customer care and consulting
03
CRM solutions and marketing & sales services
04
Project management & rollout

Locations

Potsdam

Headquarters

Ingolstadt

Location (GVZ Halle N, Entrance B)

Service Areas

**Customer communication across all channels**Customer service · Automotive industry

**Customer care & consulting**Customer support · Automotive trade

**CRM solutions**Marketing & sales services · VW Group

Inside the production

Team of Audi Interaction GmbH exchanging ideas

Industries

Vehicle manufacturing/automotive industryCustomer communication/customer service

Additional services

Customer communication across all channels (e-mail, telephone, live chat, messenger)Customer careCRM solutionsMarketing & sales servicesProject management & rolloutCustomer serviceConsulting for end customers, dealers, service partners, importers and specialist departments of

Reference customers

AUDI AGSEATCUPRAmore than 300 Audi dealersover 900 service locations in Germany

History

2004
Foundation of the company
2010
100% subsidiary of AUDI AG