Service provider for customer service, technical support and aftersales processes with a focus on automotive
d-kn GmbH
Cologne (Marsdorf) · DüsseldorfNew on Amplifa
About d-kn
Founded in 2004, d-kn GmbH is a service provider for professional communication, customer service and technical support based in Cologne with its head office in Düsseldorf. From a dialogue marketing agency with six employees and one client, the company has grown to 145 employees and has handled more than 200 projects. Its range of services includes customer support via telephone, e-mail and live chat, technical support for dealers, recall management and quality assurance in aftersales, partner support, parts service (Service & Parts), fleet center and business customer service, 1st level support for financial service providers, shop support in e-commerce as well as consulting, sales, network development and social media marketing. Key areas of work are the automotive industry with clients such as Toyota, Stellantis, Nissan and Citroën, the motorcycle industry, the camping sector with motorhomes and campervans, as well as e-commerce and financial services. The teams work according to the respective client's specifications with structured documentation, clear escalation and a complete first-contact recording process; in-house outsourcing at the client's headquarters is possible.
- Site
- Köln
- Processes
- Customer support (telephone, e-mail, live chat), Technical support, Recall management and quality assurance in aftersales, Partner support in aftersales, Support services for the motorcycle industry, Camping service (motorhomes, campervans, outdoor), 1st level support for financial service providers, Shop support / e-commerce customer service
- Founded
- 2004
- Employees
- 145
- Industries
- Automotive, Motorcycle industry, Camping/Leisure (motorhomes, campervans), E-commerce, Financial service providers, Camping/Leisure (motorhomes)
- 01
Request recording at first contact (telephone, e-mail, live chat)
- 02
Qualification and prioritization in the ticket system
- 03
Processing according to the client's specifications
- 04
Coordination with technical product management or specialized departments
- 05
Documentation and feedback to customers and dealers
Locations
Cologne
DECologne Marsdorf location
Düsseldorf
DEHead office
Service Areas
Inside the production
Industries
Processes & technical limits
| Processes | Tolerance | Max. part | Weight | Lot size | Materials |
|---|---|---|---|---|---|
| – | – | – | – | – |
Additional services
Reference customers
History
- 2004
Founded in July 2004 as a dialogue marketing agency with six employees and one client