Specialist retailer for electrical household appliances, HiFi and TV with customer service, installation and master workshop in Koblenz

Daffertshofer Elektro-HiFi-TV GmbH

KoblenzNew on Amplifa

1932Founded

10Employees

ca. 200 sqmSales floor

About EP:Daffertshofer

EP:Daffertshofer is an electrical specialist retailer in Koblenz, founded in 1932 and family-run in the third generation. On around 200 sqm of sales floor, the ten-person team presents a range of household appliances (washing machines, dryers, kitchen and small appliances), HiFi and TV equipment through to home technology. In addition to sales, the company offers comprehensive services: personal advice, delivery and installation service, electrical installation, reception technology, home networking and an EP:Master Workshop for repairs – also for devices not purchased in-house. The offering is complemented by device checks/maintenance, loaner devices during repairs, old appliance disposal and warranty extensions as an authorized Wertgarantie partner. Since 2012, the store has been a member of the ElectronicPartner buying group; the premises have been modernized. The location is Hohenfelder Straße 1 in Koblenz.

Site: Koblenz
Processes: Advice, DeliveryService, InstallationService, Home networking, Reception technology, RepairService (EP:Master Workshop), Electrical installation, Old appliance disposal
Materials: Electrical household appliances, HiFi and TV devices, Reception technology
Certificates: EP:Master Workshop, ServiceGuarantee, Wertgarantie partner, ISO 9001
Founded: 1932
Employees: 10
Industries: Retail electrical household appliances, HiFi & TV, Customer service/repair

01
Advice
02
Sales
03
Delivery
04
Installation/Assembly
05
Commissioning
06
Maintenance/Device check
07
Repair
08
Disposal

Range & Services

Hausgeräte

Electrical household appliances

Large and small appliances from washing machines to milk frothers

HiFi/TV

HiFi and TV devices

LED televisions and consumer electronics, in the range since 1994

Empfangstechnik

Reception technology

Cable, satellite and antenna technology with advice, installation and commissioning

Location

Koblenz

Specialist retailer with sales, customer service and master workshop

Materials: Household appliances, HiFi/TV, small appliances

Master workshop (EP:RepairService)
Storage area for loaner devices

Offer

**Customer service for household appliances**RepairService · Electrical household appliances

**Cast-iron cookware**Retail · Household goods

Inside the production

Industries

Retail electrical household appliancesHiFi & TVCustomer service/repair

Additional services

AdviceDeliveryServiceInstallationServiceHome networkingReception technologyRepairService (EP:Master Workshop)Electrical installationOld appliance disposalDevice check / maintenanceLoaner devicesServiceGuaranteeWertgarantie (warranty extension)

Service & Warranty

As an EP:Master Workshop, repairs are also carried out on devices not purchased in-house. As an authorized Wertgarantie partner, the company offers warranty extensions with claims settlement.

Evidence	Koblenz
EP:Master Workshop
ServiceGuarantee
Wertgarantie partner
ISO 9001

History

1932
Founding of a hardware store by Michael Daffertshofer at Altengraben 1-5, Koblenz
1945
Move to the current building after wartime destruction of the original company site; run by the Daffertshofer family for more than 60 years
1994
Taken over by the Kreuter family; renovation and expansion of the range to include HiFi and TV devices; led by Hans and Resi Kreuter until 2010
2011
Management by Martina Kreuter and Ramzi Chehata
2012
Joined the ElectronicPartner buying group and modernization of the premises