Repair and replacement of luggage for over 100 airlines and more than 70 luggage brands
Dolfi 1920 GmbH
Kelsterbach (Headquarters, Workshop) · Prague · Warsaw · Pêro Pinheiro (Sintra) · Emmen · São Paulo (Dolfi Brazil)New on Amplifa
About Dolfi1920
Dolfi 1920 GmbH is a specialized service provider for luggage repairs and luggage replacement headquartered in Kelsterbach near Frankfurt am Main. The company, which originated in 1920 as a leather goods distributor and repair business, was re-established in Frankfurt in 2005 and focused on luggage services for travelers. Its service portfolio includes airline claims for baggage damaged on flights, warranty repairs on behalf of luggage manufacturers, private repairs, and the production of Custom Baggage, partly in leather processing. Around 15,000 pieces of luggage are inspected, repaired, or replaced each month; around 100 airlines and more than 70 luggage brands are customers or partners. With five repair hubs in Kelsterbach, Prague, Warsaw, Pêro Pinheiro (Sintra), and Emmen as well as two contact centers, Dolfi1920 operates in over 20 European countries and partly worldwide. Damage assessment is carried out by photo or on-site inspection; a door-to-door pickup and delivery service with partners such as GLS and DHL is standard.
- Site
- Kelsterbach
- Processes
- Luggage repair (airline claims), Warranty repairs for luggage, Private luggage repairs, Custom Baggage production (individual suitcases), Leather goods manufacturing and repair, Patching and tailoring repairs (cobbling, tailoring repairs), Damage assessment/inspection of luggage (virtual and on-site), Airline Claims (baggage damage on flights)
- Materials
- Leather
- Certificates
- Documented damage assessment (photo/on-site)
- Founded
- 2005 (re-e
- Employees
- approx. 200–300
- Industries
- Aviation/Airlines, Luggage Manufacturers, Consumers/Travelers, Travelers/Consumers
- 01
Damage report (airline, manufacturer, or private)
- 02
Damage assessment by photo or on-site inspection
- 03
Door-to-door pickup service (GLS, DHL)
- 04
Repair in one of the repair hubs
- 05
Return delivery or replacement suitcase if unrepairable
Materials & Processes
Leather
Processed in leather goods manufacturing, in patching and tailoring repairs, and in Custom Baggage.
Locations
Kelsterbach
DEHeadquarters and Workshop
- Materials
- Leather
Prague (Letňany)
CZRepair Hub
Warsaw
PLRepair Hub and Contact Center
- Lot size
- approx. 2,000 suitcases/month (2009)
Pêro Pinheiro (Sintra)
PTRepair Hub and Outlet
Emmen
CHRepair Hub
Brazil
BRSubsidiary Dolfi Brazil
Services & Components
Inside the production
Industries
Processes & technical limits
| Processes | Tolerance | Max. part | Weight | Lot size | Materials |
|---|---|---|---|---|---|
| Luggage repair (airline claims)Assembly | – | – | – | – | – |
| Warranty repairs for luggageAssembly | – | – | – | – | – |
| Private luggage repairsAssembly | – | – | – | – | – |
| Custom Baggage production (individual suitcases)Assembly | – | – | – | – | Leather |
| Leather goods manufacturing and repairAssembly | – | – | – | – | Leather |
| Patching and tailoring repairs (cobbling, tailoring repairs)Assembly | – | – | – | – | Leather |
| Damage assessment/inspection of luggage (virtual and on-site)Inspection | – | – | – | – | – |
Additional services
Reference customers
Quality
Every damage case is assessed by trained personnel via photo or on-site inspection; warranty repairs follow the repair specifications of the respective luggage manufacturers.
| Evidence | Kelsterbach |
|---|---|
| Documented damage assessment (photo/on-site) |
History
- 1920
Founding of the original company for leather goods distribution and repair
- 2005
Re-establishment in Frankfurt; first repair hubs in Frankfurt and Prague, first airline contract
- 2009
New repair hub in Warsaw with approx. 2,000 repaired suitcases per month
- 2011
Repair hub Lisbon; market entry in France and Spain
- 2013
Contact center in Warsaw; Italian market; 15 languages; approx. 150 employees
- 2016
First use of WhatsApp in customer service; 600 spare parts per month
- 2017
1,000,000 replacement suitcases reached
- 2020
Service for major airlines on all continents
- 2021
Cooperation with Salesforce and introduction of a new CRM system
- 2022
Founding of Dolfi Brazil; cooperations in South Africa, UAE, Thailand, China, Japan, and Korea, among others
- 2024
Implementation of the Rootstock ERP for order, inventory, and invoicing processes