FUEGO Store

About FUEGO Store

FUEGO Store is a Tunisian specialist retailer for barbecues, grill accessories, fumoirs, kamados, fire bowls and outdoor heaters. The product range includes charcoal and gas grills, pizza ovens, planchas as well as accessories such as grill grates, cleaning products, fire lighters and smoking accessories. Brands carried include Barbecook and Somagic; in addition, the retailer offers its own product lines such as Vulcano, Far West and Napoli. Sales are made via the online shop with express delivery in Tunisia within 24 to 48 hours as well as via the showroom in Ariana with click & collect pickup. The service offering includes a one-year warranty, repairs, spare parts, a 14-day return policy as well as advice, tutorials and a support team available seven days a week. FUEGO Store is not a manufacturer, but a trading and service provider in the field of outdoor cooking and grilling.

Site

Ariana

Processes

After-sales service (1-year warranty), Repairs, Spare parts, Returns/refunds within 14 days, Express delivery in Tunisia within 24/48 h, Click & Collect, Advice/tutorials/installation instructions, FAQ/support 7/7

Materials

Trading/distribution company

Certificates

Customer service 7/7, 1-year warranty, 14-day return policy

Industries

Retail barbecues/grills, Outdoor equipment

1. 01

   Procurement/brand management

2. 02

   Online shop & showroom sales

3. 03

   Express delivery 24/48 h or Click & Collect

4. 04

   Customer service: warranty, repair, spare parts

Product Range & Brands

Locations

Products

Inside the production

Service & Warranty

All products come with a one-year warranty; in addition, repairs, spare parts and a 14-day return option are offered. Customer service is available by email and telephone seven days a week.