Sale, operation and service of Chinese vending machines with telemetry, remote diagnostics and on-site repair
FutureVend Solutions GmbH
DuisburgNew on Amplifa
About FutureVend Solutions
FutureVend Solutions GmbH, based in Duisburg, is a full-service vending machine operator. The company sells vending machines (including snack and beverage machines, smart locker machines as pickup stations, and TCG/Pokémon vending machines) from manufacturer TCN and operates more than 50 of its own machines at locations such as Kaufland stores. Its service offering includes location concepts for retail, experiential shopping with mystery drop machines, and B2B snack machines for employee catering. FutureVend handles procurement, logistics, maintenance and restocking completely; real-time telemetry reports stock levels and faults, around 80 % of faults are resolved via digital remote maintenance, with the remainder handled by in-house technicians on site. In addition, the company offers software licences (wheel of fortune, Mystery Spin) for compatible TCN machines as well as barcode-based tracking software. Its delivery and service area covers almost all of Germany, Austria and Switzerland.
- Site
- Duisburg
- Processes
- Sale of vending machines, Remote diagnostics, On-site repairs, Spare parts warehouse, Full-service operation (logistics, maintenance, restocking), Real-time telemetry, 24/7 customer support, Software licences (wheel of fortune, Mystery Spin)
- Materials
- Snack and beverage machines (TCN), Smart locker machine / pickup station, Premium vending machine with 49" touchscreen, Software licences (wheel of fortune, Mystery Spin)
- Industries
- Vending/Machines, Retail (location hosts), TCG/Collectible cards, B2B employee catering
- 01
Consulting & location concept
- 02
Sale or installation of the machines
- 03
Procurement & restocking
- 04
Real-time telemetry & remote monitoring
- 05
Remote diagnostics (approx. 80 % of faults)
- 06
On-site repair by in-house technicians
- 07
Spare parts supply from own warehouse
- 08
24/7 customer support
Services & Software
Snack and beverage machines (TCN)
Extension machines with 60 selections and cooling for snacks and beverages.
Smart locker machine / pickup station
22" touchscreen, Nayax payment, cloud connectivity and age verification.
Premium vending machine with 49" touchscreen
Large-format interactive storefront with cloud connectivity and age verification.
Software licences (wheel of fortune, Mystery Spin)
Subscribable software functions for compatible TCN machines including custom sounds and UI8 design.
Locations
Duisburg
DEHeadquarters, sales, spare parts warehouse and service control
- Spare parts warehouse
- Remote diagnostics tools
- Telemetry systems
- 24/7 hotline
Vending Machines & Equipment
Inside the production
Industries
4 Anlagen & Maschinen
| Machine | Manufacturer / model | Quantity | Working area | Year built | Site |
|---|---|---|---|---|---|
| Snack/beverage machine (extension machine) | TCN Slave Snack Machine, 60 selections, cooling | – | – | – | Duisburg |
| Vending machine with 49" touchscreen | TCN Premium vending machine (Nayax, cloud, age verification) | – | – | – | Duisburg |
| Smart locker machine / pickup station with 22" touchscreen | TCN Smart Locker Machine (Nayax, cloud, age verification) | – | – | – | Duisburg |
| Vending machine (TCG/Pokémon vending, variants Small, Combo, 49" Touch) | TCN | >50 | – | – | Duisburg |
Additional services
Reference customers