Planning, supply and service of ice cream, chocolate and refrigeration technology as well as turnkey projects for the food industry
ice com HandelsgesmbH
1010 Vienna (Mahlerstraße 12/6/3)New on Amplifa
About icecom
ice com HandelsgesmbH, headquartered in Vienna, is a technology and trading company offering plants and machinery for ice cream production, chocolate and cocoa processing as well as refrigeration and deep-freezing solutions. The portfolio comprises extrusion lines (Arctic ML/CX/DX), continuous freezers (F 700, F 1200), filling machines, wrapping machines, mix preparation (HTST, BATCH), chocolate processing as well as freezer cabinets and supermarket equipment. In addition to supplying individual machines, the company realizes turnkey projects in which complete production lines are planned and integrated. A worldwide service includes spare parts supply, regular maintenance, on-site interventions, remote service via built-in VPN routers as well as training of operating personnel and prepaid 24/7 service packages. The website is available in German, English and Russian; the Vienna office location serves as a sales and service hub.
- Site
- Vienna
- Processes
- Mix preparation (HTST, BATCH), Extrusion lines (Arctic ML/CX/DX), Chocolate enrobing, Nitrogen dipping, Moulding, Hardening tunnel, Filling machines (LF, WT, DU, SF, ALF, BF2), Continuous freezing
- Materials
- Turnkey projects, Extrusion lines, Continuous freezers, Filling and wrapping machines, Chocolate and cocoa processing, Freezer cabinets and supermarket equipment
- Certificates
- Remote service (VPN), On-site service, Prepaid service packages 24/7
- Industries
- Ice cream industry, Chocolate/cocoa processing, Food industry, Supermarket equipment
- 01
Engineering and project planning
- 02
Supply of plants and machinery
- 03
Turnkey integration of complete lines
- 04
Spare parts supply
- 05
Maintenance, on-site and remote service
- 06
Personnel training
Technology and Processes
Turnkey projects
Planning and integration of complete ice cream and chocolate production lines from a single point of contact.
Extrusion lines
Arctic ML/CX/DX for horizontal extruded ice products.
Continuous freezers
Models F 700 and F 1200 for continuous freezing of ice cream mix.
Filling and wrapping machines
Machines (LF, WT, DU, SF, ALF, BF2) as well as single-lane and multilane wrappers for various product shapes.
Chocolate and cocoa processing
Plants for chocolate production, tempering, storage, pellets melting and cocoa processing.
Freezer cabinets and supermarket equipment
Ice cream freezers (RIO-H, RIO-S, SAO PAULO, MACAO, MALTA) and supermarket units such as Montreal, Athen XL and Miami.
Location
Vienna
ATOffice/Sales and service
- Remote service via VPN routers
- Support Mon-Fri 9-17 CET, e-mail 24/7
Plants and Machinery
Inside the production
Industries
Processes & technical limits
| Processes | Tolerance | Max. part | Weight | Lot size | Materials |
|---|---|---|---|---|---|
| Mix preparation (HTST, BATCH)Engineering | – | – | – | – | – |
| Extrusion lines (Arctic ML/CX/DX)Assembly | – | – | – | – | – |
| Chocolate enrobingAssembly | – | – | – | – | – |
| Nitrogen dippingAssembly | – | – | – | – | – |
| MouldingAssembly | – | – | – | – | – |
| Hardening tunnelAssembly | – | – | – | – | – |
| Filling machines (LF, WT, DU, SF, ALF, BF2)Assembly | – | – | – | – | – |
| Continuous freezingAssembly | – | – | – | – | – |
| Ingredient feeding / ripple pumpsAssembly | – | – | – | – | – |
| Wrapping (single-lane, multilane, sandwich machine)Assembly | – | – | – | – | – |
| Chocolate production, tempering, storage, pellets meltingAssembly | – | – | – | – | – |
| Cocoa processingAssembly | – | – | – | – | – |
| Refrigeration and freezing (freezer cabinets, supermarket equipment)Assembly | – | – | – | – | – |
| Turnkey projectsEngineering | – | – | – | – | – |
| Service: spare parts, maintenance, on-site intervention, remote service, trainingEngineering | – | – | – | – | – |
10 Anlagen & Maschinen
| Machine | Manufacturer / model | Quantity | Working area | Year built | Site |
|---|---|---|---|---|---|
| Continuous freezer | F 700 | – | – | – | – |
| Continuous freezer | F 1200 | – | – | – | – |
| Extrusion line | Arctic ML | – | – | – | – |
| Extrusion line | Arctic CX | – | – | – | – |
| Extrusion line | Arctic DX | – | – | – | – |
| Worktable | W1/W2 | – | – | – | – |
| Ingredient feeder | IF 100 | – | – | – | – |
| Topping pump | TP90 | – | – | – | – |
| Freezer cabinet | AHT RIO-H, RIO-S, SAO PAULO, MACAO, MALTA | – | – | – | – |
| Supermarket equipment | – | – | – | – | – |
Additional services
Service and Support
A support team offers spare parts supply, regular maintenance, on-site interventions, remote diagnosis via built-in VPN routers as well as training. Prepaid service packages enable 24/7 remote maintenance after the warranty period; the Vienna support is reachable by phone and around the clock by e-mail.
| Evidence | Vienna |
|---|---|
| Remote service (VPN) | |
| On-site service | |
| Prepaid service packages 24/7 |