Specialist retailer and certified customer service for domestic appliances – sales, installation, repair and maintenance in Thuringia
Kossow Hausgeräte
Gotha (headquarters) · Arnstadt · Bad Langensalza · EisenachNew on Amplifa
About Kossow Hausgeräte
Kossow Hausgeräte is an owner-managed sole proprietorship based in Gotha and has been an independent specialist retailer for domestic appliances and electronics for over 30 years. The company offers brand-neutral advice, sells freestanding and built-in appliances from well-known brands and delivers the appliances right through to commissioning at the customer's premises. Its range of services includes professional installation including water, electrical and high-voltage connections, appliance instruction, a maintenance service as well as environmentally responsible disposal of old appliances via licensed disposal companies. As a customer service contract partner of well-known appliance manufacturers, the company repairs washing machines, dryers, cookers and ovens, extractor hoods, refrigerators and freezers as well as dishwashers of all brands and makes – using original spare parts from an extensive spare parts warehouse. In addition to its headquarters in Gotha, Kossow operates mobile repair bases in Arnstadt, Bad Langensalza and Eisenach, ensuring a rapid response throughout Thuringia.
- Site
- Gotha
- Processes
- Domestic appliance repair (washing machines, dryers, cookers/ovens, extractor hoods,, Installation service / installation and connection (assembly, water, electrical and high-voltage, Delivery through to commissioning incl. appliance instruction, Maintenance service and care of domestic appliances, Spare parts sales (original spare parts for all brands), Environmentally responsible disposal of old appliances, Consultation and appliance demonstration (specialist retailer, brand-neutral), Sale of new appliances (freestanding and built-in appliances)
- Certificates
- Certified customer service, Manufacturer training courses
- Industries
- Domestic appliance retail, Domestic appliance service and repair, Kitchens and built-in appliances
- 01
Consultation and appliance demonstration
- 02
Sale of new appliances (freestanding and built-in appliances)
- 03
Delivery through to commissioning
- 04
Installation and connection (water, electricity, high voltage)
- 05
Appliance instruction
- 06
Maintenance service
- 07
Domestic appliance repair with original spare parts
- 08
Environmentally responsible disposal of old appliances
Locations
Gotha
DEHeadquarters with sales and customer service
Arnstadt
DEMobile repair base
Bad Langensalza
DEMobile repair base
Eisenach
DEMobile repair base
Components
Inside the production
Industries
Processes & technical limits
| Processes | Tolerance | Max. part | Weight | Lot size | Materials |
|---|---|---|---|---|---|
| Domestic appliance repair (washing machines, dryers, cookers/ovens, extractor hoods,Assembly | – | – | – | – | – |
| Installation service / installation and connection (assembly, water, electrical and high-voltageAssembly | – | – | – | – | – |
| Delivery through to commissioning incl. appliance instructionAssembly | – | – | – | – | – |
| Maintenance service and care of domestic appliancesAssembly | – | – | – | – | – |
| Spare parts sales (original spare parts for all brands)Assembly | – | – | – | – | – |
| Environmentally responsible disposal of old appliancesAssembly | – | – | – | – | – |
| Consultation and appliance demonstration (specialist retailer, brand-neutral)Engineering | – | – | – | – | – |
Additional services
Quality
The customer service is certified; the technicians are professionally trained and regularly attend manufacturer training courses. Repairs are carried out using original spare parts via the service centres of well-known manufacturers.
| Evidence | Gotha |
|---|---|
| Certified customer service | |
| Manufacturer training courses |
History
Over 30 years of experience as an independent specialist retailer for domestic appliances and electronics