Kraken develops an AI-powered operating system for energy suppliers with customer management, billing and utility-grade AI.
Kraken Technologies
London · New York · TokyoNew on Amplifa
About Kraken
Kraken Technologies is an independent technology company founded in 2016 as part of Octopus Energy, now headquartered in London and New York. The company develops a cloud-based operating system platform for energy suppliers, covering customer management, billing, agentic customer service, asset optimization, field management as well as network & distribution management. At the core of the platform is Utility-Grade AI™, which processes over eight billion data points daily in a unified data model and automates tasks such as response suggestions (Magic Ink), autonomous customer agents and inquiry analysis. Kraken serves more than 90 million customer accounts worldwide in over 15 countries and manages more than 40 GW of capacity as well as over 300,000 end-consumer devices. Partners include EDF, E.ON Next, Origin, Tokyo Gas, Plenitude (Eni), National Grid and Good Energy. Beyond the energy sector, Kraken is expanding into the water and telecommunications sectors. In Tokyo, the company operates the subsidiary Kraken Technologies Japan with 155 employees (as of 2026-04).
- Site
- London
- Processes
- Customer Management / Billing, Agentic Customer Service (Human Assist, Autonomous Agents, Magic Ink, Storyline, Pulse, Kraken, Asset Optimization, Field Management, Network & Distribution Management, Generation Asset Optimization, Managed Services (24/7, Blend360), Migrations
- Materials
- Utility-Grade AI™, Migrations, Managed Services
- Certificates
- ISO 9001, ISO 27001
- Founded
- 2016
- Employees
- 2000+ worldwide
- Industries
- Energy suppliers (electricity/gas), Water, Telecommunications
- 01
Consulting & Implementation
- 02
Data Migration
- 03
Customer Management & Billing
- 04
Agentic Customer Service (Utility-Grade AI)
- 05
Asset & Field Management
- 06
Managed Services (24/7)
Platform & Modules
Utility-Grade AI™
Energy-specific AI tools such as Magic Ink, Autonomous Agents, Storyline, Pulse, Kraken Companion and Complaints IQ for customer service processes.
Migrations
Proven migration model with 100% successful, on-time system migrations.
Managed Services
24/7 follow-the-sun operations and incident response, among others via Blend360 with a 30-minute acknowledgement SLA.
Locations
London
GBHeadquarters
New York
USHeadquarters (jointly with London)
Tokyo
JPSubsidiary Kraken Technologies Japan (Izumi Garden Tower, Roppongi)
Solutions
Inside the production
Industries
Additional services
Reference customers
Quality & Reliability
According to the company, the platform has achieved 100% successful migrations and maintained over 95% billing performance during ongoing migrations. Managed services offer 24/7 monitoring with a 30-minute acknowledgement SLA for critical incidents.
| Evidence | London |
|---|---|
| ISO 9001 | |
| ISO 27001 |
History
- 2016
Founded as part of Octopus Energy; drove its growth into Great Britain's largest electricity supplier
- 2022
Foundation of Kraken Technologies Japan K.K. (January 5, 2022)
- 2025
Partnership with National Grid for 6.5 million customers in Massachusetts and New York; first US integrated utility customer (May 21, 2025)
- 2025
Expansion of the Plenitude partnership to Spain and Portugal; market entry in Portugal (May 27, 2025)