Smart-home specialist retailer for Homematic IP, mediola and Shelly with consulting, programming and remote support
Monitor Service Center GmbH
HerneNew on Amplifa
About Technikhaus by MSC
Monitor Service Center GmbH operates under the Technikhaus by MSC brand an online shop and a retail store in Herne that specializes in smart-home products and their integration and programming. The product range includes actuators, sensors, cameras and accessories for the Homematic IP, mediola and Shelly systems. In addition to sales, the company offers planning and programming of smart-home installations for renovation, modernization or new construction, including app integration and visualization. Support services include a hotline with callback service, remote support by telephone and TeamViewer via service tickets, as well as a monthly subscription for regular inspection of Homematic CCU central units with availability monitoring, firmware updates and system backups. A key focus is on heating control, building security and energy efficiency. The company was registered in the commercial register in 1994.
- Site
- Herne
- Processes
- Smart-home systems sales, integration and programming (Homematic IP, mediola, Shelly), Smart-home planning for renovation, modernization or new construction incl. app and visualization, Remote support / programming of HomeMatic and mediola systems (service ticket REMOTE 60, 60, Homematic CCU Service Check 52 - regular inspection of the smart-home installation (availability, Remote start / system restart by prior arrangement in the event of a system stop, Consulting and installation of smart-home products (hotline and callback service), Smart-home consulting and hotline, Remote support via telephone and TeamViewer (service tickets)
- Materials
- Homematic IP, mediola Master System, Shelly SmartHome
- Certificates
- Shop rating 4.98/5 (522 reviews)
- Founded
- 1994
- Industries
- Smart Home, Heating Control, Building Security, Energy Efficiency
- 01
Consulting and hotline
- 02
Planning and programming
- 03
Sales and shipping
- 04
Remote support and service subscriptions
Systems and Services
Homematic IP
Wireless smart-home system for heating control, security, lighting and shading.
mediola Master System
Platform for integrating and visualizing smart-home components incl. app.
Shelly SmartHome
WiFi-based smart-home components for switching, metering and automation.
Locations
Herne
DERetail store, shop, service & support
- Materials
- Homematic IP, mediola, Shelly
Products
Inside the production
Industries
Processes & technical limits
| Processes | Tolerance | Max. part | Weight | Lot size | Materials |
|---|---|---|---|---|---|
| Smart-home systems sales, integration and programming (Homematic IP, mediola, Shelly)Engineering | – | – | – | – | – |
| Smart-home planning for renovation, modernization or new construction incl. app and visualizationEngineering | – | – | – | – | – |
| Remote support / programming of HomeMatic and mediola systems (service ticket REMOTE 60, 60Engineering | – | – | – | – | – |
| Homematic CCU Service Check 52 - regular inspection of the smart-home installation (availabilityTesting | – | – | – | – | – |
| Remote start / system restart by prior arrangement in the event of a system stopEngineering | – | – | – | – | – |
| Consulting and installation of smart-home products (hotline and callback service)Engineering | – | – | – | – | – |
Additional services
Service Quality
The monthly CCU Service Check includes checking CCU availability at intervals of generally every 15 minutes, evaluation of service messages, assessment of the radio protocol (duty cycle), firmware updates and a system backup. Technical support is available Monday to Friday between 08:00 and 18:00.
| Evidence | Herne |
|---|---|
| Shop rating 4.98/5 (522 reviews) |
History
- 1994
Registration of Monitor Service Center GmbH, HRB 9400, Bochum Local Court (26.08.1994)