Service partner for the repair and maintenance of broadcast equipment, consumer electronics and IT systems
Sertronics GmbH
Hamburg-Tonndorf · Hamburg (Nikolaifleet) · Berlin (Adlershof) · Hanover (Langenhagen) · Saarlouis · Tangermünde · Birmenstorf (CH)New on Amplifa
About Sertronics
Sertronics GmbH, headquartered in Hamburg-Tonndorf, is a Europe-wide provider of technical services for electronics. The company repairs and maintains broadcast equipment, consumer electronics and IT systems and is an authorized service partner of manufacturers such as Sony, Sharp/NEC, Clear-Com, Monacor, HME and Fujifilm. Its services include fault analysis, repair, express service and refurbishment, warranty processing, InHome on-site service, spare parts management, and logistics and returns services. In addition, Sertronics offers multilingual call center and 24/7 hotline services, IT services (system support, hosting, rollouts) as well as circuit and PCB development from prototype to small-scale series. According to the company, more than 150 service technicians are in operation across its locations in Hamburg, Berlin, Hanover, Saarlouis, Tangermünde and Birmenstorf (Switzerland). Its customers include industries such as broadcasting, retail, medical technology, aviation and robotics.
- Site
- Hamburg
- Processes
- Repair service for broadcast equipment (maintenance, modifications, fault analysis), Consumer electronics repair (fault analysis, express repair, refurbishment,, On-site repair (InHome service), Spare parts management and logistics services (new goods distribution, picking warehouse,, Circuit and PCB development, prototypes to series maturity, special and small-scale series,, Broadcast system service (commissioning, quality inspection, acceptance testing, maintenance,, IT services (system support, administration, web hosting, rollouts, remote maintenance), Repair & maintenance of broadcast equipment
- Materials
- Broadcast repair service, Consumer repair, InHome on-site service, Circuit and PCB development, IT services, Spare parts & logistics services
- Certificates
- DIN ISO certification (referred to on the website as "9.001"/"DIN ISO, ISO 9001 (according to website "DIN ISO certified")
- Industries
- Broadcasting & radio, Consumer electronics / entertainment and household electronics, IT, Media, Aviation, Medical technology
- 01
Repair intake via online service portals
- 02
Multilingual hotline and helpdesk support
- 03
Fault analysis in the workshops
- 04
Repair, refurbishment or replacement
- 05
Quality inspection, acceptance and system service
- 06
Spare parts management, shipping and returns processing
Services & Processes
Broadcast repair service
Maintenance, modifications and repairs on broadcast and medical products in coordination with the manufacturers.
Consumer repair
Fault analysis, express repair, refurbishment and warranty processing for entertainment and household electronics.
InHome on-site service
Route planning and on-site repair or replacement for large or location-bound devices.
Circuit and PCB development
Implementation of new developments from prototype to series maturity, including special and small-scale series.
IT services
System support, administration, web hosting, rollouts and remote maintenance for companies.
Spare parts & logistics services
Stockpiling of original spare parts, new goods distribution, picking warehouse and returns management.
Locations
Hamburg-Tonndorf
DEHeadquarters; Professional Service Center (among others Sony, Sharp/NEC, Clear-Com, Monacor, HME); IT team headquarters;
- Materials
- Broadcast equipment, consumer electronics, IT systems
Hamburg (Nikolaifleet)
DEE-commerce team BerryBase; HR and finance department
Berlin (Adlershof)
DEBerryBase headquarters, BerryBase Store, MakerSpace, Professional Service Sony/Vinten/Sachtler, Sony loan device pool
- Materials
- Broadcast equipment, tripods, electronics
Hanover (Langenhagen)
DEReturns management, extended warranties, repair center for Fuji instax and Sony Medical/Printer/Projector/Professional
- Materials
- Consumer electronics, medical devices
Saarlouis
DELargest branch with approx. 20,000 m² of workshop and logistics space; after-sales service for supermarket chains
- Materials
- Household appliances, garden tools, robotics systems
Tangermünde
DEBranch
Birmenstorf
CHBranch / service center Switzerland
Inside the production
Industries
Processes & technical limits
| Processes | Tolerance | Max. part | Weight | Lot size | Materials |
|---|---|---|---|---|---|
| Repair service for broadcast equipment (maintenance, modifications, fault analysis)Assembly | – | – | – | – | – |
| Consumer electronics repair (fault analysis, express repair, refurbishment,Assembly | – | – | – | – | – |
| On-site repair (InHome service)Assembly | – | – | – | – | – |
| Spare parts management and logistics services (new goods distribution, picking warehouse,Assembly | – | – | – | – | – |
| Circuit and PCB development, prototypes to series maturity, special and small-scale series,Engineering | – | – | – | – | – |
| Broadcast system service (commissioning, quality inspection, acceptance testing, maintenance,Testing | – | – | – | – | – |
| IT services (system support, administration, web hosting, rollouts, remote maintenance)Engineering | – | – | – | – | – |
Additional services
Reference customers
Quality
The workshops work as authorized service partners of the manufacturers with original spare parts and, according to the company, have more than 142,000 m² of ESD-compliant service area. The website mentions a DIN-ISO certification according to ISO 9001; details of the certificate are not given there.
| Evidence | Hamburg | Berlin | Hanover | Saarlouis |
|---|---|---|---|---|
| ISO 9001 (according to website "DIN ISO certified") |
History
30+ years of experience according to the website ("28 years of experience in the broadcast business", "25 years of IT services") – year of founding not specified