Municipal administration on the Lower Rhine with around 80 digital services and decentralized citizen offices
Stadt Dinslaken
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About the city of Dinslaken
The city of Dinslaken is a district-affiliated town on the Lower Rhine with approximately 70,000 residents, located at the interface between the Ruhr area and rural Lower Rhine. The administration is a corporation under public law and provides municipal services to citizens and businesses. Its range of services covers registration matters, identity cards, building permits, the civil registry office, waste disposal including its own recycling yard, as well as economic development and the maintenance of around 250 kilometers of roads, paths and squares. Approximately 1,200 employees work in the city administration. Via a digital service portal, about 70 to 80 online services are available around the clock, including bulky waste registration and electronic residence registration. The specialized departments are distributed across several locations within the city area, including the town hall, the technical town hall, two citizen offices, the public order office and the fire and rescue station.
- Site
- Dinslaken
- Processes
- Citizen and administrative services (approx. 80 digital services in the service portal), Waste disposal/recycling yard, Building permits, Civil registry office/marriages, Registration matters, Economic development, Road maintenance (250 km of roads, paths, squares)
- Materials
- Digital Service Portal, Civil Engineering Department, Building Authority, Waste Management, Economic Development
- Certificates
- Council information system (SD.Net), Ideas and complaints management, ISO certifications
- Industries
- Public administration
- 01
Citizen inquiries (in person, by phone, digitally)
- 02
Processing by specialized departments
- 03
Decision notice or service delivery
- 04
Ideas and complaints management as feedback channel
Range of Services
Digital Service Portal
Around 80 online services, including bulky waste registration and electronic residence registration, available around the clock.
Civil Engineering Department
Responsible for traffic safety on 250 km of public roads, paths and squares, including lighting and signage.
Building Authority
Issuance of building permits in four building districts with digital application assistants.
Waste Management
Municipally operated recycling yard with free and fee-based waste disposal services for Dinslaken citizens.
Economic Development
Location consulting and information on commercial areas and industry structure.
Offices and Locations
Rathaus, Platz d'Agen 1, 46535 Dinslaken
DEMain administration, seat of the mayor and city council
Technisches Rathaus, Hünxer Str. 81, 46537 Dinslaken
DEUrban development, civil engineering, building authority
Bürgerbüro Stadtmitte, Friedrich-Ebert-Str. 82-84
DECitizen and registration services, civil registry matters
Wertstoffhof, Krengelstraße 109, 46539 Dinslaken
DEWaste and recyclable materials disposal
Feuer- und Rettungswache, Hünxer Str. 300, 46537 Dinslaken
DEFire and rescue service (volunteer fire brigade with full-time staff)
Services
Inside the production
Industries
Additional services
Transparency and Service
Transparency and service quality are ensured through a public council information system, an ideas and complaints management system, and online appointment booking.
| Evidence | Dinslaken |
|---|---|
| Council information system (SD.Net) | |
| Ideas and complaints management | |
| ISO certifications |
History
- 1273
City history begins; in 2023 Dinslaken celebrated 750 years of city history
- 1907
Lohberg district planned on the model of English garden cities, considered Europe's most modern colliery site
- 1975
Town twinning with Agen (France), 50th anniversary in 2025; also a partnership with Arad (Israel)
- 2025
Simon Panke directly elected mayor on 28.09.2025, in office since 01.11.2025