Planning, installation and service of ICT and telephone systems, networks, WLAN and alerting solutions
Telefonanlagenbau Pötzsch
Karlstadt-Heßlar, BavariaNew on Amplifa
Company Profile
Telefonanlagenbau Pötzsch is a sole proprietorship founded in 1996 and based in Karlstadt-Heßlar (Bavaria), which sees itself as a product-independent ICT service provider. The company combines telephony and IT infrastructure: its range of services covers consulting and design, installation of IP PBX systems, paging systems and alarm servers, network cabling, WLAN solutions and door communication, supplemented by maintenance, remote maintenance and hotline service (Mon–Fri 08:00–18:00, 24/7 by arrangement). Systems installed include, among others, Mitel communication servers (MiVoice Office 400, Mitel 100, OpenCom 100/1000), LANCOM network technology and Estos CTI software (ProCall Enterprise). Customers include hotels, schools, senior care homes, pharmacies, trades and industrial businesses as well as medical facilities in the region. The team consists of trained IT systems electronics technicians, telecommunications technicians and administrators.
- Site
- Karlstadt-Heßlar
- Processes
- ICT system installation (IP PBX systems), Installation of paging systems/alarm servers, Installation of WLAN router solutions, Door communication (door intercom systems/phones), Network cabling, Consulting and design of ICT/telephony solutions, Maintenance and service (remote maintenance, on-site service, 24/7), VoIP solutions design, implementation and support
- Materials
- Mitel IP PBX system, Mitel (Aastra) communication server, ICT system family, Aastra Alarm Server, LANCOM Systems network technology, Estos CTI/Unified Communications
- Founded
- 1996
- Industries
- Educational institutions, Services, Trades & industry, Hotel, Charitable organizations, Medical & health
- 01
Consulting and needs analysis
- 02
Design of the ICT/telephony solution
- 03
Installation (ICT systems, network cabling, WLAN, door communication)
- 04
Commissioning and configuration
- 05
Maintenance, remote maintenance and 24/7 service
Products & Systems
Mitel IP PBX system
IP communication server for up to 400 users with DECT/SIP-DECT and WLAN.
Mitel (Aastra) communication server
Open communication server for up to 2000 users with call management and CTI modules.
ICT system family
System telephony for ISDN or All-IP connections including DECT multi-cell mobility.
Aastra Alarm Server
Alerting system for sensor monitoring and targeted forwarding, e.g. in care and senior care homes.
LANCOM Systems network technology
Router and WLAN solutions for secure business communication.
Estos CTI/Unified Communications
CTI software with Outlook integration for computer-based telephony.
Locations
Karlstadt-Heßlar
DEHeadquarters, consulting, installation and service
- Materials
- IP PBX systems, network technology, WLAN, alarm servers
- MiVoice Office 400
- Mitel 100
- OpenCom 100
- OpenCom 1000
- Aastra Alarm Server
- LANCOM Router/WLAN
- Estos ProCall Enterprise
Services & Systems
Inside the production
Industries
Processes & technical limits
| Processes | Tolerance | Max. part | Weight | Lot size | Materials |
|---|---|---|---|---|---|
| ICT system installation (IP PBX systems)Installation | – | – | – | – | – |
| Installation of paging systems/alarm serversInstallation | – | – | – | – | – |
| Installation of WLAN router solutionsInstallation | – | – | – | – | – |
| Door communication (door intercom systems/phones)Installation | – | – | – | – | – |
| Network cablingInstallation | – | – | – | – | – |
| Consulting and design of ICT/telephony solutionsEngineering | – | – | – | – | – |
| Maintenance and service (remote maintenance, on-site service, 24/7)Installation | – | – | – | – | – |
| VoIP solutions design, implementation and supportEngineering | – | – | – | – | – |
| Administration and monitoring of customer systems (servers, networks, applications)Engineering | – | – | – | – | – |
7 Anlagen & Maschinen
| Machine | Manufacturer / model | Quantity | Working area | Year built | Site |
|---|---|---|---|---|---|
| IP PBX system / communication server MiVoice Office 400 | Mitel MiVoice Office 400 | – | up to 400 users, DECT/SIP-DECT, WLAN | – | Karlstadt-Heßlar |
| Communication server Mitel 100 | Mitel Mitel 100 | – | All-IP, IP/SIP endpoints, analog and 2-wire system telephones, DECT multi-cell | – | Karlstadt-Heßlar |
| Communication server OpenCom 100 | Mitel (Aastra) OpenCom 100 | – | ISDN lines, optional gateway module for All-IP, applications (ACD 100, OpenVoice 200, OpenCTI | – | Karlstadt-Heßlar |
| Communication server OpenCom 1000 | Mitel (Aastra) OpenCom 1000 | – | up to 2000 users, OpenACD 500, OpenAttendant 500 | – | Karlstadt-Heßlar |
| Alarm server | Aastra (Mitel) Aastra Alarm Server | – | – | – | Karlstadt-Heßlar |
| Network technology (router/WLAN) | LANCOM Systems | – | – | – | Karlstadt-Heßlar |
| CTI software (Unified Communications) | Estos ProCall Enterprise | – | – | – | Karlstadt-Heßlar |
Additional services
Reference customers
History
- 1996
Founded with entry in the trade register of the Chamber of Crafts of Lower Franconia (HWK Unterfranken), Würzburg; owner Heiko Pötzsch