Software company developing an Automotive Conversation Platform for multichannel customer communication

Web1on1 Automotive Conversations

New on Amplifa

2009Founded

250Employees

4 millionConversations handled

2000+Car dealerships and workshops in Europe

About Web1on1

Web1on1 is a software company founded in 2009 that develops the Automotive Conversation Platform for car dealerships, service centres and automotive workshops. The platform bundles various messaging channels such as WhatsApp, Messenger, live chat, email and SMS into a central inbox and integrates with CRM, DMS and workshop scheduling systems such as Plan-IT and 1iAutomotive. The solution portfolio includes a Sales Hub for lead qualification and website chat management, an Aftersales Hub with the Service Board for workshop appointment management, automated WhatsApp appointment reminders, in-app payments as well as automotive chatbots and AI assistants. An in-house team of messaging agents complements the automation. More than 2000 car dealerships, brands and service centres across Europe use the platform; since 2022, Web1on1 has been part of the CitNOW Group, a globally active software provider for the automotive industry. The company employs around 250 staff and, according to its own statements, has handled over 4 million conversations.

Processes: Automotive Conversation Platform (multichannel inbox: WhatsApp, Messenger, live chat, email, SMS), Sales Hub (lead qualification, website chat, lead prioritisation), Aftersales Hub / Service Board (workshop appointment management, status updates), WhatsApp Service Appointment Reminders, In-app payments / invoice delivery via chat, Automotive chatbots and AI assistants, Messaging agent team, Integrations with CRM, DMS, workshop scheduling (Plan-IT, 1iAutomotive) and brand apps
Materials: Automotive Conversation Platform, Sales Hub, Aftersales Hub / Service Board, WhatsApp Service Appointment Reminders, In-App Payments, Chatbots and AI Assistants
Founded: 2009
Employees: 250
Industries: Automotive retail (car dealerships, dealer groups), Automotive workshops / service centres, OEMs

01
Product development and engineering
02
Platform operation (multichannel inbox, integrations)
03
Messaging agent service
04
Customer success and support

Products and Solutions

SaaS

Automotive Conversation Platform

Central multichannel inbox for WhatsApp, Messenger, live chat, email and SMS.

Sales Hub

Lead qualification, website chat and lead prioritisation for sales teams.

Aftersales Hub / Service Board

Workshop appointment management with status updates and automated reminders.

WASAR

WhatsApp Service Appointment Reminders

Automated service appointment reminders via WhatsApp, integrated with Plan-IT and 1iAutomotive.

PAY

In-App Payments

Invoice delivery and online payment directly within the chat conversation.

BOT

Chatbots and AI Assistants

Automated conversations for routine interactions, complemented by a messaging agent team.

Industries

Automotive retail (car dealerships, dealer groups)Automotive workshops / service centresOEMs

Additional services

Automotive Conversation Platform (multichannel inbox: WhatsApp, Messenger, live chat, email, SMS)Sales Hub (lead qualification, website chat, lead prioritisation)Aftersales Hub / Service Board (workshop appointment management, status updates)WhatsApp Service Appointment RemindersIn-app payments / invoice delivery via chatAutomotive chatbots and AI assistantsMessaging agent teamIntegrations with CRM, DMS, workshop scheduling (Plan-IT, 1iAutomotive) and brand apps

Company History

2009
Founding of Web1on1, initially as a done-for-you live chat solution for the automotive industry.
2022
Joining the CitNOW Group, the world's leading software provider for the automotive industry; development and market launch of the Automotive Conversation Platform