Werkskundendienst Wiegmann by Degener GmbH

About Wiegmann WKD

The factory customer service Wiegmann by Degener GmbH, based in Duderstadt (Hilkerode), has been active in the repair and service market for household appliances for over 30 years. As an authorized service provider, the company supports renowned manufacturers including Liebherr, SMEG and the Bergner Group, and repairs appliances from many other brands such as Miele, NEFF, Bosch, Siemens, AEG, Philips/Saeco, Krups, WMF, Moulinex, Constructa and Novissa – both within and beyond warranty periods. The range of services covers washing, drying, dishwashing, cooking, extractor hoods as well as refrigeration and freezing, the repair of small electrical appliances, a 24-hour emergency service for Liebherr freezers, returns and complaints processing, and a spare parts warehouse from which missing parts are procured within 24 hours. Large appliances are serviced on site with the company's own service vehicles; small electrical appliances are repaired by trained service technicians in the company's own workshops, to which the appliances can be brought in person or sent by mail.

Site

Duderstadt

Processes

Repair of large appliances (washing, drying, dishwashing, cooking, extractor hoods, refrigeration &, Repair of small electrical appliances, 24-hour emergency service (Liebherr freezers), On-site service with service vehicles, Spare parts warehouse (ordering within 24h), SMEG Service Partner, Returns processing / complaint handling (Bergner Group), Shipping or personal drop-off of small appliances

Industries

Household appliances, Electrical appliance service, Factory customer service, Household appliance service / factory customer service, Electrical appliance repair

1. 01

   Service request by phone, e-mail or online form

2. 02

3. 03

   Fault diagnosis by trained service technicians

4. 04

   Repair via on-site service or in the workshop

5. 05

6. 06

   Handover of the repaired appliance or processing of returns and complaints

Locations

Duderstadt (Hilkerode)

DE

Factory customer service, workshop and service center

Inside the production

History

1. Over 30 years of repair and service of household appliances, according to the company's website