ServiceCPQ

About ServiceCPQ

ServiceCPQ develops an AI-native software platform for Configure-Price-Quote (CPQ) and Service Lifecycle Management, tailored specifically to machine and plant manufacturers. The platform covers the entire commercial lifecycle of capital goods: configuration of CTO, MTO and ETO machines on a knowledge graph, aftermarket and spare parts intelligence, automated warranty processing including fraud detection and supplier recovery, feed-based field service, service contracts (MARC, Cost-per-Hour, Availability) as well as asset health and alert monetization. All modules share a common knowledge graph and a unified model of the installed base, eliminating duplicate data entry between sales, service and ERP. Integrations exist with SAP S/4HANA, SAP BTP, Salesforce, ServiceNow and Oracle ERP. Active customer engagements include OEMs from mining, medical technology, welding technology and industrial sectors, among them a €12B welding technology OEM with a 200-dealer warranty network and a global Top-2 mining OEM with MARC contracts exceeding 100 million USD. The company maintains offices in McKinney (Texas), Bonn and Bangalore.

Site

Bonn

Processes

AI-native CPQ (CTO/MTO/ETO/MTM), Aftermarket & Parts Intelligence, Warranty Automation (Claims, Fraud Detection, Supplier Recovery), Field Service (Work Order Copilot, feed-based), Service Contracts (MARC, SLA, Cost-per-Hour, Availability), Service Parts Management (Forecasting, dynamic pricing), Asset Health & Alert Monetisation, B2B Ecommerce / Dealer & Customer Self-Service Portals

Materials

AI-CPQ (CTO/MTO/ETO), Warranty Automation, Conversational Field Service, Service Contract Engine, Aftermarket & Parts Intelligence, Asset Health & Alert Monetisation

Industries

Heavy Equipment & Construction, Mining Equipment, Industrial Equipment, Welding Equipment, HVAC, Compressors & Pumps, Semiconductor Equipment

1. 01

   Requirements analysis for OEM sales and service processes

2. 02

3. 03

   Configuration and quote creation (CPQ, CTO/MTO/ETO)

4. 04

   Order processing via Order Hub into ERP/CRM

5. 05

   Warranty and service contract processing in the aftermarket

6. 06

   Field service and asset health monetization

Platform Modules

Locations

History

1. Founded by Ashok Mohanty (ex SAP, eBay, Accenture) after 17 years of SAP CPQ and service implementations including at Caterpillar, Philips and Atlas Copco; exact founding year not documented